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Accountant - Software Support Specialist

Accountant - Software Support Specialist

Executive Facilities

Posted 10 hours ago, valid for 23 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

Our client, a global SaaS company specializing in accountancy software, is looking for a Software Support Specialist with a strong understanding of accountancy and software products.
The position is based at their central London headquarters and is an 18-month contract requiring 2 days in the office each week.
Candidates should have accountancy qualifications such as ACCA or AAT and experience in customer engagement through calls and emails.
The role involves providing customer support, onboarding, and training, as well as resolving customer queries and understanding their needs.
The salary for this position is competitive, and the ideal candidate should have relevant experience in software-based product onboarding or training.

Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a Software Support Specialist with a good understanding of accountancy and software products. Located at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in the office.

Skills

Accountancy qulifications - ACCA , AAT

• Experience in engaging with customers via outbound calls and emails,

• Experience delivering software-based product onboarding or training. E.g. Xero, Quickbooks, Sage.

• Ability and desire to learn while staying up to date with the appropriate software solutions.

Duties

• Providing customer support including onboarding partner, strategy and training.

• Be the first point of contact to resolve challenging customer queries

• Hold consultative conversations and using questioning skills to uncover customer pain points.

• Able to build urgency in customers to activate and use their subscriptions

Benefits

• Long contract

• Product Training

• Free Breakfast

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