Back to search
Desktop Support Analyst - London (West End) - £45-55k + Bonus & Benefits
Robert Half have partnered with a global investment firm established over 50 years ago employing nearly 1500 people across a range of international offices.
THE TEAM
The Desktop Support team provides on-site and remote technical assistance and support related to hardware, software, and audio visual (AV) for colleagues across all 12 offices globally. The team's vision is to be a first-class global provider of support services by delivering an exceptional customer experience which anticipates needs, provides guidance and works to resolve technology issues for all staff.
THE OPPORTUNITY
The Desktop Support Analyst role is an exciting opportunity for candidates interested in contributing to, and continuing the high standard for service and support. There will be great opportunities to develop an excellent professional skill set and interact with various internal IT and enterprise groups across all levels
ROLE RESPONSIBILITES
- Technology Management: Configure, deploy, maintain, and troubleshoot hardware, including workstations, laptops, printers, mobile devices, phones, and meeting room equipment, with the highest standard of service and support.
- Incident Management: Diagnose and resolve issues related to hardware, software, business applications, operating systems and Citrix (VDI) to ensure smooth operations. Record, track, and report on all customer incidents through to completion
- Request Fulfillment: Coordinate, manage and complete tasks and requests, including new hire onboarding, access provisioning, and hardware upgrades.
- Audio-Visual Support:
- Inventory Maintenance:
- Collaboration and Improvement:.
Background & Experiences
- Demonstrated experience of hands-on Service Desk or Desktop Support in a Windows environment
- Ability to exhibit a collaborative and optimistic work ethic focused on customer satisfaction as the highest priority
- Ability to execute tasks and build relationships
- Excellent problem and decision making skills
- Experience with Windows 10, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, VC/AV Support, and Citrix environments; advanced proficiency in Microsoft Office, Adobe Acrobat, and ServiceNow preferred.
They have a state of the art office in the West End of London near Victoria Station
£45,000-55,000 + Bonus & Benefits
This role will be office based initially with hybrid working after you've settled in to the role
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
