Service Desk Administrator

Role Overview:

The Service Desk Administrator will provide IT support for approximately 100 staff within a commodity trading house, supporting both front and back-office users. The role involves managing the service desk, troubleshooting IT issues, maintaining IT assets, and ensuring smooth day-to-day operations.

Key Responsibilities:

• Provide 1st & 2nd line IT support for employees based in the London office and remote users.
• Manage IT hardware procurement and maintain stock levels.
• Administer Active Directory, Exchange, Okta, and Zscaler access management.
• Support desktop, laptop, Cisco desk phones, and mobile device configurations.
• Monitor and troubleshoot mail issues via Microsoft Exchange and Mimecast.
• Manage IT service requests through Jira Service Desk.
• Assist with desk moves, IT documentation, and compliance tasks.
• Support remote access solutions, patching, and software compliance.
• Monitor system health using Logic Monitor and escalate issues as needed.
• Participate in IT projects and ensure compliance with IT policies.

Technical Skills & Technologies:

• Operating Systems: Windows 11, Windows Server 2016-2025
• Software & Security: Office 2019/LTSC 2021, Sophos, Mimecast, OKTA, Zscaler
• Networking: TCP/IP, Cisco IOS, Exchange 2016
• Cloud & Virtualisation: Azure AD, Microsoft Intune, Citrix Virtual Apps & Desktops
• Monitoring & Management: Logic Monitor, Microsoft Configuration Manager
• Market Data Applications: Bloomberg, Reuters, ICE
• Hardware: PCs, Laptops, Printers, Mobile Devices

Qualifications & Experience:

• University degree in a computer-related field or equivalent.
• At least one MCP certification, with MCSE/MCSA preferred or in progress.
• Previous experience in a regulated environment is beneficial but not essential.

This role requires strong troubleshooting skills, excellent communication, and the ability to work effectively with both internal teams and external suppliers.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.