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Job Title: Reactive Helpdesk CoordinatorLocation: LondonSalary: £28kWorking Hours: Monday - Friday
Overview:As a Reactive Helpdesk Coordinator, you will be the first point of contact for service requests, ensuring jobs are assigned and completed within SLA time frames. This role requires strong organisational skills and a commitment to delivering high-quality service within a Hard Facilities Management contract.
Key Responsibilities:
- Serve as the initial contact for service requests via phone and email.
- Use Sytems to manage job assignments and ensure timely completion.
- Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
- Prioritise urgent tasks and coordinate resources to address immediate needs.
- Support coordination between operatives and subcontractors for efficient service delivery.
- Attend training and health & safety courses as required.
Skills and Attributes:
- Excellent planning, organisation, and prioritisation skills.
- Strong communication skills with a professional telephone manner.
- Enthusiastic and eager to learn and adapt to new challenges.
This role is ideal for someone proactive, well-organised, and focused on delivering exceptional service in a fast-paced environment. If this role is right for you apply now!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
