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Ict help desk manager
IT Helpdesk Analyst

IT Helpdesk Analyst

Michael Page Technology

Posted a day ago, valid for a month

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The position is for a motivated IT Helpdesk Analyst who is passionate about technology and helping others.
The role involves providing technical support, troubleshooting hardware and software issues, and maintaining IT infrastructure.
Candidates should ideally have previous experience in an IT support role, with familiarity in Windows 11, Microsoft 365, and remote support tools.
The job offers a competitive salary with fantastic benefits and hybrid working options.
While experience is preferred, it is not mandatory, making this an excellent opportunity for both seasoned professionals and newcomers.

A motivated and dedicated IT Helpdesk Analyst. A passion for technology and a desire to help others.

Providing technical support to our employees, troubleshooting hardware and software issues, and maintaining our IT infrastructure.

Client Details

A fantastic trade looking for a brilliant IT Helpdesk Analyst to join a brilliant team of engineers.

Description

* Assist employees with IT-related issues, including hardware, software, and network problems.* Deal with, review and qualify IT support tickets received via the Jira ticketing system.* Maintain detailed records of support requests and resolutions.* Ensure protection systems (eg anti-virus) are kept up to date.* Daily housekeeping tasks to ensure system stability.* Escalate issues to the rest of the IT team where required.* Set up and configure desktops, laptops, printers, and other peripherals.* Diagnose and resolve technical issues promptly to minimise downtime.* Perform regular maintenance on IT equipment and software to ensure optimal performance.* Provide basic training to employees on IT systems and software usage.

Profile

* Previous experience in an IT support role is preferred but not mandatory.* Ideally, experience with remote support tools and ticketing systems.* Familiarity with Windows 11 operating system, Microsoft 365 Suite, and common IT hardware.* Microsoft, CompTIA A+, Network+, or similar certifications preferred but not mandatory.

Job Offer

Fantastic benefits available
Hybrid working

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