IT Support Analyst

IT Support Analyst

Location: City of London

Salary: 30,000 per annum

About the company

Our client is a well-established MSP based in the central of London. You will be based permanently at their Insurance client in the city of London, supporting around 150 users in a team of 3.

Position Overview

As the public face of the IT Department, the Service Centre provides essential support to their business and customers. The role provides the opportunity to work with enterprise-grade financial systems and develop new skills on the job.

Responsibilities

• Receive and handle email, telephone, and walk-up requests for service, from internal and external customers, following agreed procedures.
• Prioritise, diagnose, and resolve Incidents according to agreed procedures.
• Perform security administration tasks, including providing access to IT resources.
• Write and update technical and process documentation.
• Build new laptop and desktop workstations.
• Carryout IT desktop computer deployments and moves.
• Manage the stock levels and of IT consumable items and order replacement items as required.
• Contribute to projects and changes as instructed by manager.

Candidate Requirements

Essential Skills and personal qualities

• Ability to work independently and maintain a high degree of self-motivation
• Team work skills
• Organisational skills
• Good written and oral communication skills
• High proficiency in English; both spoken and written
• Adaptability and flexibility
• Professionalism
• Positive attitude and energy
• Mature, calm person

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.