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French Resources has been selected to work with Momentum, partner of Eurostar, to recruit a French speaking IT Support Specialist.
The role of the French speaking IT Support Specialist is a first line support role, which means that you will provide technical support by troubleshooting all IT systems the clients - on board and office employees. The IT support Specialist will be joining an international team where first class customer service is key.
IMMEDIATE START
ROLE of the IT Support Specialist:
- Administration and set fundamental settings on office 365 (Exchange, Azure, Sharepoint)
- Password resets (which include walk users through changing their passwords if needed)
- Obviously installing and setting up different software. (Kernel, and other apps on Ipads)
- Documentation is important so one important task is maintaining documentation, not only for support purposes, but learning purposes.
- Following joiner / leaver process of employees in conjunction with other departments such as HR.
- Support IT backup and investigation procedures including recovery and event logs.
- Configuring IT assets such as laptops and tablets
- Candidate may be involved in adapting or creating procedures bases on his or her experience with users.
- Escalation of issues to the manager
- Troubleshoot TPEs payment devices used at the bars
- Our knowledge grows only by sharing, so you will learn a lot.
- Maintain inventory and tools used for this purpose
PROFILE:
- Fluent in French and in English, Dutch will be an asset
- Previous experience in IT Support with the ideally following skills:
o Monitoring tools such as Zabbix or GLPI
o DMS tools such as Box and Sharepoint
o MDM tools such as Airwatch / Intune
o Remote desktop tools such as Teamviewer / Ninja
o ITSM tools such as Jira, Servicenow
o Airwatch / WorkspaceOne Console - iPad Fleet Management
o Trello - Project Management
o AD tools - Azure, Microsoft Office 365 Admin portal
- Some business and operational foundation / experience will be a plus
- Strong interpersonal skills such as resilience, perseverance, consistency, rigour, and problem solving and technical oriented
- Very good customer service skills
- Able to travel freely across the EU and to work weekend (shifts) but 5 days a week including one day WFH.
SALARY & BENEFITS:
- Up to £40k/y + bonus
- Excellent benefits including meal allowance, discounted Eurostar tickets, contributory pension, 25 days’ holiday, cycle to work, discount in selected shops within St Pancras station and many more
