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Senior Application Support Analyst - London - Perm
Salary: £65,000 - £75,000
London City
Hybrid working 2 days a week on site
My client is in search for an individual to join our 2nd Line support team as a Senior Application Support Analyst, based in out London City office. This role reports to the Application Support Lead and is responsible for application support for all business applications.
Responsibilities will include supporting end users with application issues, application monitoring, proactive and reactive maintenance, and service improvement. This role is customer-facing and requires a team player who is motivated to learn, and who strives to find timely solutions to complex issues. It will require constant and effective communications with internal/external cross-functional teams.
Senior Application Support Analyst Responsibilities:
- Management of 3rd party support service
- Operations & Service Delivery
- Ensures all application support related documents and artefacts are kept up to date and maintained in document repository
- Acting as a coach and mentor to more junior team members
Senior Application Support Analyst Skills:
- 5 years in Technical Customer Support related role
- Experience of using ServiceNow and any other ITSM tools
- Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net
- Experience in Transact-SQL/MS SQL Server, Visual Studio 2015+
- Proficiency in writing SQL, stored procedures (e.g. PL/SQL code) and working with data in relational databases like DB2, SQL Server
- Experience with MS SQL SSIS/SSRS Experience with use and configuration of Application Monitoring tools.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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