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Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
A fantastic new opportunity has become available for Technology Engineer / IT Support Engineer / Technical Support Engineer with one of our Digital Services Client.
Role: Technology Engineer / IT Support Engineer / Technical Support Engineer
Location: London (1 Days week Onsite)
Duration: Perm
Salary: Circa 70 - 74k/ Annum
Experience and Skills required:
- Expert in Azure Cloud Services, AWS, Infrastructure as Code (IaC) - Terraform
- Excellent customer service skills and Training and support capabilities
- Cisco Meraki Hardware and cloud administration
- Networking experience (Proxy, LAN, WIFI, 802.1x, EAP)
- Zscaler Admin in ZIA, ZPA & ZDX including configuration and management of alerts.
- Amazon Web Services admin including EC2 and S3 admin.
- Domain management including setting up and maintaining SSL, DNS records.
- Identify risks - vulnerability management - Vulnerability and Security management with change control.
- Experienced in 1st line support/ 2nd line support.
- Good working knowledge of Virtual desktop environments
- HubSpot cloud - administration
- System Administration in Microsoft Stack (Azure AD - expansive experience, Endpoint MDM, Exchange, SharePoint)
- G-Suite, SaaS and PowerShell / Linux scripting Windows, Apple macOS & iPad/iPhones device setup and configuration
- WordPress VIP backend support and administration
- Laptop and iPhone build and troubleshooting.
- Zoom Administration and setup of Zoom Rooms and devices.
- Slack Administration
- SAP Concur administration.
- Microsoft Office 365 management and configuration
- Creative mind-set, working towards continuous improvement.
Responsibility:
- Working as part of the Technology Team, to be responsible for day-to-day support for Technology services.
- Need to be able to scope out and lead projects technically (70% of their work involves this)
- Hands on
- Senior technical engineer that worked more on strategy and design
- Responding to requests for help from end users and other members of our team.
- Setting up and installing new computers, networks and software.
- Setting up user accounts and profiles.
- Onboarding and Offboarding of members.
- Installing updates to software applications and systems.
- Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.
- Diagnosing and fixing network problems, hardware or software faults.
- Maintaining inventories of hardware and software.
- Keeping a record of issues and faults along with solutions, for future reference.
- Providing user training and developing support guides.
- Continuous development and improvement for all process, technologies and solutions.
- Work on tactical and strategic projects.
- Occasionally flexible with working hours to ensure users have the support required and for the delivery of strategic projects.
Candidates will ideally show evidence of the above in their CV to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy and operates as an equal opportunity's employer.
