Team Leader

Team Leader - Accommodation Team | London SE18 3TN | Office-based, with occasional travel for home visits and industry events | Flexible hours with required out-of-hours availability | Full-Time | £27,000 | Start date will be the 06/01/2025

Our client is dedicated to providing exceptional homestay services for international students, ensuring a safe, welcoming, and supportive environment. Their comprehensive approach includes carefully selecting and managing host families, offering robust support to students, and maintaining the highest standards of accommodation. They are committed to fostering cultural exchange and enriching the experiences of both students and host families.

You will be responsible for ensuring the smooth and efficient running of the Accommodation Team, with a focus on workflow optimisation, problem-solving, and meeting performance targets. Reporting to the Accommodation Director, you will coordinate day-to-day tasks, provide guidance to the team, and ensure high standards of service delivery to students and host families.

Are you the right person for the job?

Education and Experience:

• Preferred: Degree in Hospitality, Business Administration, or related field, though relevant experience is acceptable.
• 2-5 years of experience in student accommodation, homestay, or similar sectors.
• Proven leadership experience focused on performance targets and operational efficiency.

Skills:

• Strong organisational and time-management abilities to improve workflows and meet KPIs.
• Excellent written and verbal communication skills, proficient in email and phone communication.
• Problem-solving skills for managing daily challenges.
• Ability to motivate teams and foster a positive environment.
• Proficient in Microsoft Office and database management.
• Fluent in English: bilingual or multilingual is a plus

Other Attributes:

• Reliable, accountable, and adaptable in managing a small team and shifting priorities.
• Flexible with availability for out-of-hours work.

What will your role look like?

Team Coordination and Support:

• Ensure the accommodation team meets daily/monthly KPIs.
• Delegate tasks for smooth homestay operations, including student placements and host support.
• Lead morning meetings to review targets and address urgent matters.
• Oversee handovers to ensure seamless communication and task completion.

Workflow and Process Improvement:

• Regularly assess and improve processes to boost efficiency and productivity
• Align team activities with company goals

Host Family and Student Support:

• Support the team in matching students with appropriate host families
• Resolve escalated issues between students and hosts promptly

Quality Assurance and Compliance:

• Ensure high service standards through regular checks and home visits
• Liase with the Accommodation Director for regulatory compliance
• Conduct spot checks on properties and ensure inspectors perform duties

Communication and Reporting:

• Maintain clear communication on priorities, tasks, and progress
• Report team performance and challenges to the Accommodation Director
• Address complaints and enhance relationships with partners and hosts

Training and Development:

• Provide ongoing training and support for team members
• Motivate and give feedback to improve individual and team performance

Community Engagement and Industry Events:

• Attend networking events to promote homestay services
• Represent the company at local events to build community ties and recruit hosts

What can you expect in return?

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A supportive and collaborative work environment
• Free gym membership

Our client is an equal opportunity employer.

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