Payment Operations Analyst

Reed

Posted 6 hours ago, valid for 4 days

London, Greater London EC2V7NQ, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

Our client is seeking a Payment Operations Analyst to join an international bank's operations function.
The ideal candidate should have 3-5 years of banking experience in payment operations and strong customer service skills.
Key responsibilities include processing domestic and international payments, managing customer queries, and conducting daily reporting.
The role offers a fixed contract for one year, with a full-time office requirement for the first 4-5 months for training.
This position provides an excellent opportunity for professional growth within a well-established banking organization.

Our client is currently looking to hire a Payment Operations Analyst to join the wider operations function of an international bank. The ideal candidate will have a strong background in banking, particularly in payment operations and also experienced dealing with customers on key accounts since the role will play an important role in on-boarding clients and supporting them through their customer journey.

Day to Day of the role:

Process domestic & international cheques and manual payments, including follow-ups for payments held due to lack of funds.
Monitor overdrawn accounts and perform Nostro open item reconciliation.
Manage customer queries, including payment investigations, and ensure timely resolution.
Set up and maintain direct debits, standing orders, and payment-related products.
Conduct daily reporting and keep processes & procedures updated.
Be responsible for an allocated portfolio of clients to monitor service levels and identify opportunities to develop relationships.
Participate in ad hoc payment-related projects.

Required Skills & Qualifications:

3-5 years of prior banking experience in a payment operations.
Good knowledge of payment types (e.g., BACS, CHAPS, Faster Payments, Swift payment messages, DDs, SEPA DDs).
Strong verbal and written communication skills, with the ability to communicate effectively with customers through various channels.
European language skills (Dutch, French) are advantageous.
Strong MS Office skills.

Please note this role is available on a 1 year fixed to contract to start. The first 4-5 months in the role will also be full time office based to enable full training and support - Central London location. Well established, professional Banking outfit that offers excellent training and progression!

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