CRM Project Manager

We are working in partnership with the Royal British Legion (RBL) to recruit a CRM Project Manager to work closely with their CRM consultants and partners to design and deliver a CRM solution for the RBL, including implementing a new CRM system, defining a new data strategy, and introducing new ways of working. Additionally, this role will be responsible for all PMO-related activities and will be integral in fostering effective collaboration between RBL and its consultant partners.

The role will require you to be on site in their London office 2 days a week and is for 12 months initially.

Key responsibilities:

• Project Management: Manage project delivery from initiation through to outcome delivery across a wide range of areas.
• Lead and deliver the project in alignment with the overarching goals, ensuring timely, cost- effective, and high-quality outcomes.
• Controls and Governance: Proactively identify and manage project risks and issues to mitigate impact, ensuring appropriate escalation where needed.
• Design, implement and maintain detailed project plans and a project structure to support the effective delivery of project goals. Manage project interdependencies effectively.
• Support strong governance frameworks, ensuring reports are provided regularly, and in line with gateway processes, and recommendations are implemented.
• Resource Management: Identify and deploy the necessary skills and resources required to deliver successful outcomes.
• Budget Management: Develop and track the project budget, including cost estimation, and variance analysis. Providing timely and accurate reporting.
• Relationship Management: Develop strong collaborative relationships with internal and external stakeholders and members of the multi-disciplinary project team.

Experience Required

• Demonstrable experience of successfully working in a Project Manager role delivering end-to-end project management from definition to closure and benefits realisation.
• Experience in managing software, infrastructure, or application development projects
• Strong knowledge of IT infrastructure, CRM systems working on D365 CRM installation
• Proven experience using a variety of project and change management methodologies, tools, and frameworks.
• Experience embedding new ways of working organisation wide.
• Experience of managing virtual or distributed teams.