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Operations /Logistics and Customer Service Manager

Bespoke Personnel Ltd
Posted 9 days ago, valid for 6 days
Location

London, Greater London NW11 9NN, England

Salary

£40,000 - £50,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Operations & Customer Services Manager position offers a salary range of £40,000 to £50,000, along with an annual bonus and benefits.
  • This role requires experience in a high-volume operations and customer services environment, emphasizing problem-solving and team leadership skills.
  • Key responsibilities include managing order pipelines, warehouse operations, and customer service teams to ensure a seamless customer experience.
  • The ideal candidate should be methodical, analytical, and proficient with operational platforms like ERP and CRM systems.
  • This is a hands-on, office-based role in NW London, focusing on continuous improvement and collaboration across various departments.

Operations & Customer Services Manager £40000-£50000 + Annual Bonus / benefits Healthcare products

NW10 (NW London)

Office Based Monday to Friday

Overview

We are looking for a dynamic and detail-driven individual to lead our operational and customer services team, ensuring an exceptional end-to-end customer experience. This is a hands-on role for a creative problem solver who thrives on improving systems, processes, and service delivery.

Operations & Logistics

  • Lead and manage core operational areas: order pipeline, stock, warehouse operations, dispatch and logistics.
  • Improve and maintain systems and processes to optimise workflow and efficiency.
  • Use data and reporting tools to monitor KPIs, spot inefficiencies, and implement improvements.
  • Support the Warehouse Manager to prioritise resources to meet order demand and delivery timelines.
  • Oversee procurement to minimise back-order delays.
  • Manage freight partners

Customer Services

  • Oversee the Customer Services team to deliver outstanding support and aftersales care.
  • Ensure queries, complaints, and order issues are resolved quickly and professionally.
  • Track customer satisfaction metrics and work cross-functionally to resolve service-impacting issues.

Team Leadership & Collaboration

  • Direct and support customer-facing staff to deliver seamless service and fulfilment.
  • Develop the team’s skills and motivation through mentoring and coaching.
  • Maintain productive relationships with suppliers and vendors.
  • Collaborate with Sales and Marketing to support growth, margin, and service goals.

Compliance & Continuous Improvement

  • Ensure legal and policy compliance across stock control, H&S, and customer data handling.
  • Stay informed on best practices in logistics, customer service, and tech integration.

What We’re Looking For

  • Experience in a high-volume operations and customer services environment.
  • Proven ability to solve problems creatively and lead cross-functional teams.
  • Highly methodical and analytical, with strong attention to detail.
  • Technically confident - proficient with operational platforms (e.g., ERP, CRP and Excel).
  • Able to analyse data and translate insights into strategic action.
  • Comfortable managing both internal teams and external relationships.
  • Strong commercial awareness, budget control, and process mindset.

Nice to Haves’ (not essential)

  • Amazon and e-Bay experience
  • Familiarity with database driven websites
  • Ability to analyse data and draw insights to drive business decisions using MS applications (Excel) and CRM (NetSuite, Salesforce etc)

Working in a medium sized established company that is growing.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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