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- be responsible for administrating accreditation assessments.
- handle customer enquiries administer formal governance meetings, plan training days,
- undertake general administrative tasks for the Accreditation Unit
- Assist clinicians with enquiries relating to certification and/or accreditation, making clear the benefits of certification/ accreditation.
- Organise accreditation assessments and process applications and results.
- Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately.
- Assist team with administrative duties relating to quality improvement projects.
- Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service.
- Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, assisting users to navigate various web tools, resetting passwords and/or setting up new users.
- Contribute to writing website copy, guidance materials and blogs.
- Minute taking at governance meetings.
- Proactively work with clinical leads in reviewing and closing actions after each governance meeting.
- Ability to work at pace in a team and independently.
- Ability to work on own initiative, delivering work to set deadlines and reacting to changing circumstances without compromising quality and standards.
- High level of accuracy and attention to detail
- Excellent interpersonal skills and confidence, with the ability to liaise effectively with a wide range of multi-disciplinary staff.
- Understand and interpret complex information including data.
- Ability to present to a multidisciplinary audience, distilling information in a suitable and engaging format.
- Excellent IT skills (Microsoft Office including Word, Excel, and Outlook.)
- Uses a systematic approach to planning and organising.
- Experience of administration in a healthcare or related context.
- Understanding of confidentiality and data protection legislation including information governance.
