Ecommerce Assistant - Expanding Charity Retailer
Salary: 25,000 per annum
Location: West Norwood, London

Are you passionate about online sales and driven to make a difference?

We're seeking an Ecommerce Assistant to join a dynamic team at a forward-thinking charity.

This role offers the chance to contribute to meaningful causes while developing your skills in ecommerce and online retail.

About the Role

As an Ecommerce Assistant, you'll support the daily operations of online retail platforms, including eBay and Depop, driving sales and helping achieve ambitious goals. This role involves processing high-quality stock, managing listings, providing exceptional customer service, and collaborating with shop managers and volunteers to ensure smooth operations.

Key Responsibilities:

Create accurate and engaging product listings across ecommerce platforms.
Meet daily listing targets set by the Ecommerce Trading Manager.
Manage stock processing, pricing, and fulfillment processes to ensure efficient operations.
Maintain high standards of customer service, promptly responding to inquiries and feedback.
Collaborate on events, pop-ups, and marketing strategies to raise awareness and drive sales.
Train and support volunteers to foster a positive and productive work environment.
Optimise the charity's online presence by staying updated on industry trends.

What We're Looking For

Essential Skills and Experience:

Proven experience with online marketplaces (e.g., eBay, Depop).
Strong attention to detail and excellent written and verbal communication skills.
Basic photography skills for creating high-quality images of products.
Knowledge of brands and trends to identify items with potential resale value.
Exceptional organisational and time-management skills.

Desirable Skills and Experience:

Experience in charity retail or ecommerce.
Knowledge of Gift Aid processes and marketing principles.
Ability to organise events and promotional activities.

Working Hours and Benefits

Contract: Permanent, full-time (35 hours per week).
Schedule: Primarily Monday to Friday, 9:30 am to 5:00 pm, with occasional weekend flexibility.
Start Date: As soon as possible.

You'll enjoy a supportive team environment, access to professional development opportunities, and additional benefits such as employer pension contributions, flexible working options, and more.

Application Process

First Stage: A virtual interview via Teams.
Second Stage: An in-person interview at the office, including a practical task.

We're committed to creating an inclusive workplace and encourage applicants from all backgrounds to apply.

Apply today to make a real difference while advancing your career in ecommerce!

By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.

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