Bookings Coordinator

Based in West London, we are supporting a business within the TV & film sector who supply equipment to film & TV shoots across London. We are looking for a new Bookings & Logistics Coordinator to join the team.

Bookings & Logistics Coordinator - Film & TV EquipmentSalary: £27,000 - £32,000Hours: 8 hour working day (between the hours of 8am and 6pm)

You may have a year or two of experience in the industry, as a runner or in a similar booking and or logistics coordinator, with the ability to learn quickly. Training is provided. Ideally, you would have a proven history of working in a customer-focused, time-sensitive, and detail-oriented role.

The role:

• In this role, you will create and overseeing client orders, starting from the initial contact point, through to off-hiring, invoicing, and aiding with the daily logistics of scheduling drivers and vehicles for the day’s runs.
• This is a varied and fast-moving position that requires excellent communication, organisation, meticulous attention to detail, and teamwork. You’ll be responsible for ensuring seamless support for productions involving major brands and broadcasters.
• As a company, we’re well-regarded for going the extra mile to ensure our customers have successful shoots.
• Therefore, this role calls for a compassionate individual with a people-focused approach.

Who:

• Ideally, you would have a proven history of working in a customer-focused, time-sensitive, and detail-oriented role.
• Friendly.
• Impeccable attention to detail.
• An upbeat, solution-oriented mindset.
• The ability to understand the client throughout their journey.
• Proficient in both written and spoken English.

Key Duties:

• Delivering top-notch customer service to a diverse clientele and stakeholders
• Exhibiting excellent communication skills, both via email and over the phone
• Utilising our custom systems to schedule orders and coordinate deliveries.
• Offering clients advice and technical support to facilitate successful shoots.
• Overseeing orders from the quotation stage to scheduling delivery and collection
• Serving as the initial point of contact for resolving any customer inquiries or complaints, escalating when necessary.
• Accurately preparing, dispatching, and processing quotes, invoices, and loss & damage reports.
• Managing stock allocations and shortages to ensure order fulfilment.
• Collaborating with our warehouse and drivers to oversee and track orders.
• Generating invoices and utilising the online payment system to request and process payments.
• Assisting the Logistics Manager with the daily logistics of organising drivers and vehicles.
• Undertaking other general administrative tasks as needed.

Please apply or alternatively you can send a cover letter and CV to