First Impressions Team Leader

First Impressions Team Leader

8-12 weeks

London

Purpose of the Role:

A First Impression Team Leader provides leadership, role modelling to the First Impression team. The role is to assist in the development and delivery of effective strategies, policies and good practice to shape and drive achievement of business objectives for the Account Manager to maximise operative productivity and deliver against set financial targets.

As the First Impression Team Leader, you are accountable for excellent service delivery in your team's activities and the achievement of its aims and operational objectives ensuring continuous improvements are made. You are to support in the development, co-ordination, and management of the delivery of soft facilities management services ensuring these meet their financial targets, predicted needs, corporate targets, and regulatory standards. The role includes managing a team of 5, with the responsibility for the financial viability, planning, co-ordination, and delivery of the services.

Key Responsibilities:

• Monitor services and ensure that agreed service levels are maintained
• Work proactively to develop good relationships with clients and key users
• Develop a strong, cohesive, well-informed, multi skilled and well-trained teams
• Ensure proper escalation and resolution of any issues
• Responsible for resource planning and coverage including cost effectively managing sicknesses and holiday absence
• Participate in cross departmental and site projects
• Daily team briefing with the First Impression team
• Attend weekly meetings with space provision and coordination executives
• Weekly meeting with the catering team regarding events with Reception event co- ordinator and Office Concierge
• Support the First Impression Manager with 3rd party suppliers and attend quarterly meetings
• Ensure all standard operating procedures are understood and adhered to
• Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence
• Assist with the appropriate recruitment and selection procedure for Reception
• Welcoming visitor/guest or employee of the firm
• Ensuring a seamless and personal guest journey
• Organise security for external events held at the firm
• Order site uniform and monitor budgets
• Coordinate and facilitate staff meetings
• Recruitment and selection procedure for First Impression team
• Provide induction training of all new staff to agreed standards and ongoing review

Knowledge and Skills:

• Previous experience of working within a corporate environment
• Have previous experience working on a reception desk within a busy office environment
• Must possess professional presentation and immaculately presented
• Outstanding guest services skills, excellent verbal and written communication skills
• Good time management skills
• Have great interpersonal skills
• Have an excellent command of the English language, both verbal and written communication
• Have operational experience of working in-house events (this is beneficial, but not critical)
• Be highly organised and an eye for detail
• Have passion to achieve excellent guest service in everything they do
• Be able to work well under pressure and plan ahead to anticipate problems
• A welcoming positive manner and an understanding to what good customer service looks like
• A team player who is willing to go the extra mile
• To act with integrity at all times and embrace the company philosophy

Randstad Business Support is acting as an Employment Business in relation to this vacancy.