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Senior University Residence Officer - Maternity cover - 12 months£45500 - £50500 per annum (£25-£27.80 per hour)East London
Randstad are delighted to be working alongside a respected higher education institution, based in East London who are recruiting for a Senior Residence Officer. This role is a maternity cover position, expected to last 12 months, with responsibility for providing effective operational management of the Halls of Residence.
Main duties:
- Responsibility for the effective management, development, and performance review of the Residence Officers and Residence Coordinator and their respective teams.
- Lead the multi million pound Summer Conferencing project and programme including turnarounds and client liaison.
- Lead on the Customer Relationship Management system ensuring its implementation is successful, liaising with relevant colleagues and stakeholders.
- Coordinate the development and delivery of new and existing initiatives in the Halls of Residence, related to system development, estates and facility management, disciplinary, and customer service.
- Support the Residence and Summer Conferencing Manager in key strategic projects including the Residential Life enhancements project.
- Manage the student experience and conflicts of students in the Halls of Residence through a number of programmes such as complaints, investigations and flat issues.
- Undertake all duties required to ensure the successful day-to-day management of our accommodation portfolio, including investigating breaches of the Accommodation Agreement and Student Code of Conduct, refunds, on-call etc.
Experience & Skills:
- Knowledge and experience of working within a multi-functional residence service, within the university/further education sector.
- Strong project management skills, including supporting on a summer conferencing programme.
- Strong people manager with experience of leading teams - this role will have 3 direct reports.
For more information about this role, please apply with your CV today.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
