Reservations Executive (Lettings)

Our client specialises in designing, owning, and operating residential, flexible living, and hotel assets. Their mission is to improve the lives of today's global rental generation through a flexible, tech-enabled, and community-centred living experience.

Role Description:

They are on the lookout for an enthusiastic and driven Reservations Executive to join their dynamic team. This is an exciting opportunity for individuals who are passionate about business development, sales, and building meaningful relationships with tenants relocating to London and/or looking for all-inclusive stays. This role is ideal for a hungry individual who thrives in fast-paced environments and is eager to contribute to the company's growth by driving sales and fostering strong relationships with tenants.

Key Responsibilities:

• Manage existing tenants’ extensions and contract renewals, as well as assist Sales team with B2C lead management as required.
• Identify New Business Opportunities: Expand the company's footprint in the residential, flexible living, and hotel asset sectors by identifying and pursuing new business opportunities.
• Cold Outreach and Tenant Acquisition: Conduct cold outreach to potential tenants, effectively pitching accommodation and community services to convert prospects into tenants.
• Manage Booking Enquiries: Efficiently handle mid and long-term platform booking enquiries, ensuring they are promptly added to the CRM & PMS once confirmed.
• Sales Funnel Oversight: Oversee the entire sales funnel process from start to finish, maintaining agility in a fast-paced environment.
• CRM Management: Utilise Pipedrive CRM to manage sales pipelines, keeping accurate records of all sales activities, interactions, and tenant details.
• Tenant Relationship Management: Maintain and nurture relationships with existing tenants, ensuring their pre-sales accommodation needs are met. Explore opportunities to up-sell services and increase revenue.
• Collaborate with Marketing and Operations: Work closely with the marketing and operations teams to align sales strategies with company goals, ensuring a seamless tenant experience.
• Market Analysis: Conduct market research to identify trends and opportunities in the residential and flexible living sectors.
• Networking and Promotion: Attend networking events to attract prospective tenants and promote the company services.
• Tenant Feedback: Collect and analyse tenant feedback to continuously improve services and accommodation offerings.
• Contract Management: Prepare and manage contracts and agreements with tenants, ensuring all terms are met.
• Reporting: Generate regular reports on sales activities, booking status, and tenant feedback for senior management.

Qualifications:

• Strong Interpersonal and Communication Skills: Ability to engage effectively with a wide range of stakeholders.
• Sales Talent: Natural sales talent with a hunger for achieving goals and a proactive approach to business development.
• Independent and Team Worker: Ability to work independently and proactively as part of a team, with a positive attitude and a willingness to learn.
• CRM Knowledge: Basic understanding of CRM systems; experience with Pipedrive CRM is a bonus.
• Property Management Systems Knowledge: Basic understanding of Property Management Systems to process inbound reservations for mid and long-term accommodation such as Res:Harmonics PMS is a bonus.
• Industry Experience: Experience in the real estate rental, or related industries is advantageous but not necessary.
• Educational Background: Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
• Technical Proficiency: Proficiency in using digital marketing tools and platforms for tenant outreach and engagement.
• Problem-Solving Skills: Strong problem-solving abilities to address tenant issues and improve service delivery.
• Multitasking Ability: Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
• Customer Relationship Management: Proven experience in building and maintaining long-term customer relationships.
• Cultural Sensitivity: Ability to interact with a diverse range of tenants and stakeholders, demonstrating cultural sensitivity and awareness.
• Language Requirements
• English: Proficiency required, spoken and written, as it is the primary language of communication in the company and the UK market.

Salary:

• Basic salary £25-£30K dependent on experience, with up to £35-40K OTE.
• Potential opportunity to access the company Stock Options program.
• A dynamic and supportive work environment where you can grow your career.
• Flexibility for hybrid work, allowing for a balance between work and personal life.
• A competitive salary with performance-based incentives with annual performance reviews.
• Opportunities for professional development and training in sales processes, business development, software, and the real estate and hospitality industries.