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We have a fantastic opportunity with one of our clients for a Sales Office Manager. You will be managing a team of Sales Administrators to ensure clients receive the best in customer service. This role is currently available for immediate start for the right candidate. You will need to have management experience and be used to nurturing and mentoring staff.
Salary 35k neg
Monday - Friday 8am - 5pm
23 days holiday
Pension Scheme
Health care and life assurance
Free on site parking.
- Lead a team of Sales Office Administrators who are main point of contact for telephone and email sales orders and queries, and process orders from clients.
- Producing reports for sales, and report monthly sales figures.
- Deal with customers queries, enquiries, requests and complaints and any escalations.
- Provide effective solutions that enhance the customer experience
- Identify areas for improvement to ensure excellent customer service is delivered.
- Work collaboratively with key stakeholders across the business to ensure business goals are met
- Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders.
- Mentor and develop the Sales Office Administrators, identifying processes that drive continuous improvement
- Staff management including well being, absences, attendance and performance issues, acting promptly and in line with policy
If you think this is the job for you please apply by submitting your CV.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
