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OPERATIONS MANAGER
LONDON HYBRID
UP TO £50,000 DOE
Our Customer:
We’re excited to be recruiting EXCLUSIVELY for this renowned, award-winning client, a leader in luxury travel for over 30 years. They’re looking for a passionate Operations Manager, with extensive experience, to join their amazing team.
This business embodies the essence of luxury travel, offering unforgettable experiences to some of the world’s most exclusive and breathtaking destinations.
As the Operations Manager, you'll receive a competitive salary, subsidised private healthcare, generous annual leave, additional leave benefits, a pension scheme and more.
Job Description:
In the role, you will drive operational efficiency and exceptional service by leading strategies, coaching the team, and leveraging technology to enhance the guest experience.
- Collaborate with global stakeholders to ensure efficient operations for teams and guests
- Manage Operations functions, including reviews, coaching, and professional development
- Oversee NPS performance and guest feedback, acting as an escalation point when needed
- Ensure compliance with ATOL/ABTOT and Package Travel Regulations, training the team on requirements
- Manage timely, accurate guest documentation in line with KPIs
- Implement process improvements to enhance efficiency across the business
- Foster collaboration between Operations and Sales to drive accuracy and innovation
- Monitor KPIs and performance metrics to improve guest satisfaction and operational accuracy
- Align operations with sales, marketing, product, and finance for seamless integration
- Analyse bookings to optimise resource allocation during peak periods
- Support operational planning, including headcount and financial targets
- Address day-to-day sales operational needs and promote continuous improvement
- Act as Crisis Management Team scribe during critical events
- Handle ad-hoc and special projects as required
Experience Required:
- Extensive operational experience with a focus on efficiency
- Proven leadership and team management expertise
- Strong capability in applying data-driven strategies
- Exceptional organisational abilities with a talent for multitasking
- Skilled in leveraging technology to optimise and transform processes
- Understand the needs of guests and colleagues, ensuring precise attention to detail and delivering on commitments with accountability
- Seek out new ideas, embrace feedback, and continuously improve while collaborating with top talent in a supportive environment
- Create sustainable, memorable travel experiences by working together, valuing diverse perspectives, and celebrating success
Benefits and Perks:
- Up to £50,000 DOE
- Cycle to work scheme
- 23 days of annual leave, plus bank holidays, with an additional day added each year, up to a maximum of 30 days
- Contributory pension scheme
- Subsidised private health care
- Social events
- Training and development
- Volunteering paid leave
- Achievement awards
- Travel insurance and fund benefits
PLEASE NOTE - This is a 12 month maternity leave contract
Click here to apply for this Operations Manager, travel industry job, which is being recruited by Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.
IMPORTANT
- If this role ticks your boxes and you’ve got the relevant experience, then click and apply
- If this role isn’t for you but you’d be keen to receive suitable job alerts, then register with us now www.ambitionstravelrecruitment.com
- Due to the massive number of applications, we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles
- Please visit our website www.ambitionstravelrecruitment.com for our full privacy policy which explains how we store and access your personal data and our candidate promise to never share your details with an employer without your prior consent etc.
