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- Within the Customer Service Department, the Field Service Engineer or Field Service Technician role is primarily field based supporting customers around the world conducting various activities on Naval vessels, Commercial vessels and Shore Based Systems.
Key Responsibilities
- Travelling within the UK and multiple overseas destinations is a regular feature of this role and requests to travel could be made at short notice, however most visits are short trips lasting no longer than 2 weeks.
- Carry out service interventions which can include installation, commissioning, troubleshooting and acceptance tests.
- Completing detailed service reports and expenses on completion of each activity in a timely manner.
- Communicate effectively with line management any information relating to technical issues seen in the field.
- Whist in the office, support Customer Services Technical Helpdesk, by responding to Customers emails and when required the writing of Technical Advice Sheets.
- Strive for Quality, Improvement and Customer Satisfaction.
- Familiarise and observe all Health and Safety rules and regulations during working hours.
- Complete training courses as required.
- On occasions be prepared to work in excess of the normal 37-hour week or anti-social hours whilst observing contractual obligations.
- Any other tasks associated with this role.
Requirements for this role.
- Ability to read and interpret technical manuals.
- Knowledge of computers including hardware and software applications.
- Knowledge of basic Networking
- Self-motivated
- Full driving licence
- Valid passport
- Experience in the field servicing environment, preferably Marine but not essential.
Qualifications
- ONC qualified preferably but not essential.
- Work towards gaining a Tower Climbing & Rescue Certificate.
