LGBTQ Triage Duty Worker

LGBTQ+ Triage Duty Worker Location: Hybrid - 2 days in London Office, 3 days working from homeContract: 2-3 month temporary role Salary: £16-20 per hour Hours: Monday to Friday - 9am-5pm

Join Our Team - Make a Difference for LGBTQ+ Survivors of Domestic AbuseAre you passionate about supporting LGBTQ+ individuals affected by domestic abuse? Do you have strong communication and problem-solving skills? If so, we want to hear from you!We are a specialist LGBTQ+ domestic abuse organisation dedicated to providing life-changing support and advocacy for LGBTQ+ survivors. We are looking for a compassionate and skilled Triage Duty Worker to be the first point of contact for individuals seeking help. This is an exciting opportunity to play a key role in empowering survivors and ensuring they receive the right support when they need it most.

As a Triage Duty Worker, you will:

• Act as the first point of contact for survivors accessing our service, providing a safe and welcoming environment.
• Conduct initial assessments of survivors' needs and risks to determine the most appropriate support pathway.
• Offer emotional support, information, and signposting to relevant services.
• Maintain accurate and confidential case records in line with organisational policies and data protection guidelines.
• Work closely with internal teams and external agencies to ensure timely and effective support for survivors.
• Respond to emergency situations with sensitivity and professionalism.

We're looking for someone who:

• Has experience working in a front-line support, triage, or crisis response role (ideally within the domestic abuse, LGBTQ+, or safeguarding sectors).
• Understands the unique barriers and challenges faced by LGBTQ+ survivors of domestic abuse.
• Has excellent communication and active listening skills.
• Can work calmly under pressure and respond effectively to crisis situations.
• Is empathetic, non-judgemental, and committed to equality and inclusion.
• Has strong organisational skills and attention to detail.
• Can work flexibly and adapt to the needs of the organisation and survivors.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.