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Major Recruitment are currently recruiting for a Housing Customer Service Officer in Avondale Square, London
Pay rate: £16.53 basic per hour
Working 8-4 Monday to Friday, required in the office 5 days per week6 month placementLocation: London SE1 5PD
Knowledge of social housing is a must
Using the CRM system (Civica) to record all interactions with residents
Main Duties & Responsibilities
- Address all customer enquires in a helpful, friendly and professional manner. Providing advice and assistance to customers on a wide range of issues at the first point of contact. referring enquiries to managers or external agencies as necessary and following up enquiries to ensure that the customer receives an accurate and timely response.
- Maintain a welcoming, attractive reception for visitors during open hours and an efficient, professional working environment for staff at all times. Ensure all contact and service requests are logged on the housing management system (Civica) and allocate to the relevant person / team.
- Establish, develop and maintain effective working relationships with colleagues, contractors and agencies to ensure that the needs of the customers are met.
- Ensure property keys are issued and stored appropriately and ensuring this is logged on Civica.
- Ensure all communal keys / fobs are stored securely and maintain a robust monitoring/ auditing system.
- Process payments for community facilities, parking, fobs, guest flats (where appropriate)
- Provide assistance on the preparation and distribution of resident communications, i.e newsletters, leaflets, website and social media
- Respond to complaints politely and promptly in accordance with our complaint handling procedures. Escalate to the appropriate person or team.
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