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- International, award-winning eCommerce brand
- BCorp certified, ethical values
- Outstanding career development, culture and wellbeing benefits
- In-depth knowledge of office 365 including advanced configuration and deployment of applications using MDM tools.
- Technical understanding of Microsoft Defender for endpoint, defender for cloud and other Microsoft security products.
- Extensive experience of Intune and Azure environments and how to support them.
- Excellent networking and security knowledge with experience in deploying and configuring SASE solutions.
- Expert understanding of ticketing best practices and ITIL processes.
- Ability to inspire the service desk team, build a proactive learning environment, implementing industry best practice to improve ways of working.
- Technical expertise in multiple ticketing systems, with extensive experience in ServiceNow designing and developing the solution
- Experience managing and growing a team to support an expanding user base including external users associated with partner organizations.
- Excellent project management skills and a hands-on approach to executing transformational projects.
- Managing and mentoring the IT support team. This includes overseeing the performance of first and second line support teams, providing technical guidance, and ensuring team members are well-equipped to handle their responsibilities.
- Monitor ticket flow, ensuring timely resolution of issues, and maintaining high levels of customer service.
- Develop ServiceNow ITSM to automate processes and provide a scalable solution using industry best practices.
- Project Management: Collaborating whilst managing numerous stakeholder’s expectations to understand departmental challenges whilst providing scalable solutions.
- Develop spending strategy to maintain budgetary spend within defined parameters
- Define, manage and execute new IT projects to modernize and keep the business ahead of the curve for modern business, IT maintaining a cloud first approach.
