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Amadeus Ticketer required! Established Tour Operator is looking for Ticketing Executive. If you have excellent fares and ticketing knowledge and strong GDS experience (ideally Amadeus, but cross-training from Galileo or Sabre a possibility) along with experience of dealing with schedule changes this could be the role for you. You will be responsible to ensure that tickets are issued accurately and on a timely basis. This is an office/hybrid role in London
Outline of Role:
To ensure that tickets are issued accurately and on a timely basis. To action schedule changes quickly and efficiently.
Personal Requirements:
- Excellent Fares and Ticketing Knowledge
- Excellent GDS knowledge of Amadeus/GAL/Worldspan (possibility of cross training from Gal/Sabre)
- Good communication skills
- Good attention to detail
- Strong customer focus
- Good organisational skills
Main duties:
- Ensure that all queues are kept up to date including: schedule changes, general, web, native and re-issues,
- Ensure that all Q's are checked at the end of the day to ensure that all tickets have been issued.
- Ensure that tickets are issued within deadlines
- Ensure that all re-issues are completed within deadlines.
- Ensure that auto tickets are running on a regular basis
- Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
- Monitor ticket match fail and ensure that it is kept up to date.
- Assist with the BSP Ticket Audit
- Monitor schedule changes and ensure that agents and customers are advised of scheduled changes and then action changes. Arrange for other necessary alterations to the booking that have arisen as a result of the schedule change, and update back office system to reflect schedule changes.
- Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
- Assist with airline refund and ensure they are processed within set guidelines.
- Investigate any ADM's received and ensure that if required they are disputed with the airlines.
- Ensure that E-tracker refunds are kept up to date and processed from the reports
- Assist the reservations team with any fare queries if required and liaise with scripting company
- Assist with releasing fares into Galileo/Worldspan
- Monitor and take action to address any discrepancies on the TINS report
- Deal with fare queries from online partners and ensure that fares are released correctly into GDS.
- Complete rebooking of flights, hotels and transfers when needed.
- Out of hours support when required on a Rota basis or to cover sickness.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
