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- Managing inbound calls to the business from clients / customers’ requests.
- Working towards and aiming to exceed sales expectations.Â
- Helping the customer understand the different handsets, deals and network providers on offer.
- Making sure the customer has the best possible sales journey by giving great advice and all of the options available to them.
- Building relationships with customers to ensure converting a one-time customer into a customer for life.
- Deliver a consistent call flow, giving the customer the confidence in the information provided.
- Maximise up selling opportunities whilst ensuring the customer has an informed choice.
- Uncapped Commission Structure
- A commitment to providing great service.Â
- Customer Service experience, ideally within a Contact Centre environment.Â
- Excellent communication skills.Â
- Remain positive and enthusiastic during every customer contact
- Experience of working towards targets.
- An interest in technology.
- Consistently provide a high level of service.
- IT skills.
