1st Line IT Support - Loughborough

1st Line IT Support - 27,000/30,000 per annum - Loughborough

Principal IT are working with a leading expert in the natural stone, porcelain tiles and paving that are looking for a 1st line support analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations.

In this role, you will be responsible for providing essential IT support across the organisation, ensuring smooth operations for new starters, role changes, leavers, and day-to-day IT requirements. You will manage the lifecycle of IT equipment, handle technical configurations, and provide hands-on support for various systems and devices, including new showroom rollouts. This role will also involve supporting our ticketing system and assisting in the optimisation of there IT infrastructure.

The role is Monday-Friday, 9-5pm and a full UK driving license is required.

Key Responsibilities:

New Starters, Role Changes & Leavers:

• Assist in the onboarding of new employees by setting up IT equipment, including PCs, laptops, and mobile phones.
• Configure IT accounts and permissions based on staff roles, ensuring access to relevant systems and resources.
• Handle IT-related offboarding processes for departing employees.

Equipment Purchasing & Inventory Management:

• Procure and maintain adequate IT equipment inventory to meet the growing needs of the business.
• Monitor stock levels and order new equipment as necessary to ensure no disruption to operations.

IT Equipment Setup & Configuration:

• Ensure devices are fully functional, including software installation, security settings, and necessary configurations.

Account Creation & System Configurations:

• Create and manage user accounts across various IT systems such as VOIP, CRM, Microsoft accounts and Azure/Entra.
• Ensure that group assignments and access rights align with the employee's role.

System & Tool Support:

• Provide support and troubleshooting for internal systems such as VOIP, CRM, Microsoft accounts/licenses, Teams, and Azure/Entra group assignments.
• Assist with rollouts and updates related to these systems as needed.
• Support the rollout and implementation of a ticketing system for IT support requests.
• Monitor and respond to ticketed support issues on a daily basis, ensuring quick resolution.

Ad-hoc IT Support:

• Provide day-to-day IT support both remotely and in person for staff issues, including troubleshooting hardware and software problems.
• Assist with diagnosing and resolving technical issues as they arise.

Showroom Rollouts:

• Support the setup and configuration of IT infrastructure for new showroom openings, including network equipment, PCs, printers, card machines, and audio systems.
• Visit showrooms and warehouses on-site for setup, troubleshooting, and ongoing IT support.

Collaboration & Documentation:

• Work closely with team members to ensure smooth daily operations and support.
• Document support processes and provide feedback for continual improvement in IT services.

Qualifications and Skills:

• Proven experience in an IT support or similar technical role.
• Strong knowledge of Microsoft systems (Windows, Office 365, Teams), Azure/Entra, and CRM platforms.
• Familiarity with VOIP systems, mobile device management, and other common office technologies.
• Experience with hardware setup, configuration, and troubleshooting, including PCs, laptops, and mobile devices.
• Ability to manage and prioritise multiple tasks in a fast-paced environment.
• A valid driver's license and willingness to visit various company locations as needed.

The Package:

If successful our client is offering a salary between 27,000 & 30,000 per annum, favourable holiday allowance, company pensions, plus many more.

How to Apply:

If you are interested in hearing more about this 1st line IT support vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

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