Asset Support Officer

We are working with a local authority who are looking for an Asset Support Officer to join their Housing Asset team to provide a front- line service to Council tenants, leaseholders and members of the public for the Housing Assets Service.

The purpose of the role is to provide a range of technical and administrative support services for the Housing Assets Service. To make a positive contribution to the Housing Assets Team, delivering a high-quality tenancy service, working within a positive ‘can do’ culture, process invoices in conjunction with the Performance and Resources Officers

Location: Southwest based Authority 

Set-up: Hybrid

Rate: £17.34

Duration: 6-month contract

Hours: Full-time position

Main Duties and Responsibilities

• Manage customer enquiries through a range of channels
• Deliver a high-quality Repairs/Planned works appointment booking system to tenants and leaseholders
• Establish, develop and maintain effective working relationships with team members, other housing teams and contractors to ensure awareness and compliance
• Input, update and maintain all manual and electronic records in an accurate and timely manner
• Carry out all clerical duties associated with the receipt, ordering and processing of all housing responsive and planned works to contractors

Project delivery and performance management

• Keep records of all customer satisfaction cards returned by tenants
• Excellent interpersonal, written and oral communication skills
• Assist with the regular collection of data to inform service delivery and performance management

Requirements & Skills

• The ability to understand the links between the Asset Support Officer and the other housing teams and their importance in delivering a successful overall service that meets corporate objectives
• Experience of delivering high quality customer service, preferably in a housing setting
• Proficient with IT systems e.g Word, Excel
• Experience of working in an office environment
• Educated to GCSE level in five subjects including English and Maths or equivalent

At Venn Group, we endeavour to respond to all applications. However, due to the volume of applications we receive, if you have not heard from us within 48 hours, please assume you have been unsuccessful on this occasion.