Accreditation Service Officer

Working for our very professional and friendly client we are seeking an Accreditation Service Officer, this FTC of 12 months is full time: 36.25 hours per week Monday to Friday working within the Membership Team.

The role is an immediate start and hybrid with up to two days a week in the office.

Duties:

To assist with all aspects of the work of the individual Accreditation Scheme to ensure members are supported through the process and compliance with internal standards are met.

To assess the eligibility of Individual Accreditation applications for the Individual Accreditation Scheme against set criteria and prepare applications for the next stage of assessment.

To provide in-depth information and support to members applying for Accreditation through the Individual Accreditation Scheme, including liaising with other departments and answering member queries to ensure they are guided through the various accreditation processes with a high level of customer care.

To communicate results of assessments while ensuring recordings of data and amendments to membership subscriptions are accurately updated.

Knowledge & experience:

Qualified to GCSE level or equivalent.

Proven experience working in an administrative role, ideally within a customer focussed environment.

Experience of effective verbal and written communication with customers, with the ability to provide a high level of customer support.

Excellent attention to detail.

A strong team player with willingness to support others.

Shows initiative and has the ability to organise and prioritise own workload in a fast-paced environment while maintaining a high standard of work.

Experience of accurate data collation, handling and analyses, ideally within CRM or membership databases.

Good level of computer literacy skills across different systems, MS Office and ability to learn and adapt to new IT systems.

Ability to follow processes and to work to set standards and criteria while managing a high work-volume.

If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.

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