3rd Line Technical Support

3rd Line Technical Support
Lymington
34,000 - 37,000 + Holidays + Free Parking + Pension + Progression + Employee Assistance Program + Company Discounts + Personal Discounts

Are you a 3rd Line Support Engineer with experience solving IT and technical issues? Do you have experience working with SIP-based communication systems?

This company are market leaders and have gone from strength to strength experiencing continued growth which is the reason for this vacancy. They are looking to continue that growth and are able to offer plenty of training and progression opportunities to their staff, which is reflected in their low turnover of employees.

In this role you will showcase strong 3rd line support skills showing hands on knowledge with SIP - based systems in telecommunication environments. Whilst working on and managing Linux and Windows servers, as well as AWS you will also prove you ability with TCP/IP, DNS, DHCP, VLANs, and firewalls.

The ideal candidate will be a strong communicator with confident skills and knowledge in SIP systems, networking technology, Linux, Windows and AWS. You will need to be good at liaising with technical and non-technical stakeholders and have good problem solving skills. You will need to also be happy with full office based working.

A very exciting opportunity to join a business with excellent retention and glowing reviews.

The Role:

• Demonstrate strong 3rd line support skills with hands-on experience in SIP-based systems within telecommunications environments.
• Manage and work on Linux and Windows servers, ensuring system reliability and performance.
• Showcase proficiency in AWS cloud services for infrastructure management.
• Exhibit expertise in networking protocols and configurations, including TCP/IP, DNS, DHCP, VLANs, and firewalls.

The Person:

• Possess confident skills and strong knowledge in SIP systems, networking technology, Linux, Windows, and AWS.
• Demonstrate excellent communication skills for interacting with both technical and non-technical stakeholders.
• Exhibit effective problem-solving abilities to address complex technical challenges.
• Be comfortable and willing to work fully in an office-based environment.
• Collaborate effectively with diverse teams and adapt to varying communication needs.