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Due to continuing expansion our client, a national service company, is actively seeking a flexible and reliable Customer Service Team Leader to support, manage, train and the Customer Service team and develop talent to prepare and produce future leaders.
Reporting directly to the Sales Manager, responsibilities will include:
- Contribute to the operational implementation of the unit action plan within the team
- Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools
- Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible
- Monitor and feedback on working methods, productivity and quality on team and individual level
- Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level
- Build a committed team with a strong culture based on customer focus, high performance and pride in their work
- Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans
- Be active in the recruitment process of new co-workers
- Performance Management as and when needed
As a successful candidate you will have a solid background within a sales or customer service role with experience of leading and motivating others in the workplace, a proficient knowledge of standard office practices and procedures is also essential.
You will also possess outstanding communication skills, both written/ verbal (fluency in a second language could be advantageous but not essential) together with excellent IT, organizational skills and the ability to develop positive internal and external partnerships.
In return the company offers a competitive salary and bonuses, free parking, an innovative, dynamic work environment together with excellent training and support to aid progression within your career.
