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Job Title: Sheltered Housing Development Manager
Location: St Clements Court, Macclesfield
Salary: 25,864.65 per year
Job type: Full Time, Permanent. 35 hours per week
Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions
The Role:
We are currently looking for a Sheltered Housing Development Manager to provide a high quality, effective and resident focused intensive housing management service to the residents in Sheltered Housing Developments as directed by the Area Manager.
Activities and Responsibilities:
- Provide sound advice to residents and their advocates or appointees for rent arrears, aids & adaptations and other housing management related issues
- Clearly explain the conditions of tenancy to new residents at sign up. This includes logging & receipt of keys, to produce tenancy/sign up pack and explain the terms and conditions of the tenancy agreement and their security of tenure within it
- To actively promote the development, carry out viewings, show potential residents and partner agencies around the development and promote the services provided
- To effectively advise and assist residents or their appointees in dealing with HB / UC claims during tenancy sign up process and throughout their tenancy
- Putting the resident in touch with or advising them on availability of care, support and welfare services, where not provided by Alpha Living. Encouraging residents to engage and maintain those contacts
- Initially contacting relatives or care services directly when there appears to be a cause for concern and making safeguarding referrals should it be required
- Ensuring the incoming residents are settled into their new home and are comfortable that they can accept their new tenancy responsibilities
- Maximising income from rent and service charge collection and void turnaround following company processes and procedures
- Give sound advice relating to resettlement and permanent move-on accommodation opportunities. This also includes any preparatory work required on resettlement of residents needing to move on.
- Proactively participate in staff engagement activities e.g. roadshows, staff conferences, caf consultations/people engagement, group sessions and development managers' events
- To attend meetings and events as may be required from time to time at other Alpha developments and external locations which may not be easily accessible by public transport
- To provide line management for Housekeepers employed within the Development and supervising Repairs/Service contractors who visit
- Facilitate and report day to day repairs within the Developments.
- Undertake robust routine testing of all door entry systems and fire alarms.
- To undertake robust routine health and safety audits of shared / communal areas and robust property inspections as required to maintain a safe and comfortable standard within the Developments.
- To maintain accurate resident and property records using the Civica CX Housing Management System.
- To actively carry out support plans and support reviews with residents in line with Alpha Living's internal procedures.
- Covering for other Development Managers when colleagues are away.
- Sitting with residents whilst waiting for emergency services
Person specification:
Education and Qualifications;
(Essential)
- Social Housing Experience
(Desirable)
- A housingqualification
- Evidence of Continuous Professional Development
Experience;
(Essential)
- ICT skills which are applied in a way to provide an effective housing service
- Excellent written and verbal communication skills
- Proven experience of delivering excellent customer service
(Desirable)
- Experience of working in the field of Independent Living/Sheltered Housing
Skills, knowledge and ability:
(Essential)
- Ability to problem solve and act as an advocate for customers
- Ability to plan organise & prioritise work under pressure
- Able to communicate complex or sensitive issues to customers in a clear and concise manner
- Proven ability to work independently and use own initiative in challenging situations
Personal characteristics:
(Essential)
- Ability to take responsibility of own training & self-development
- Willingness and proven ability to work flexibly and adapt to the service, giving consideration to the needs of vulnerable customers
- Committed to equality and diversity
Other:
(Desirable)
- Must hold a full UK driving License and have access to own car
No role profile can cover every issue which may arise within the post at various times. The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described above.
If you like the sound of this role, we would love to hear from you.
Please click on the APPLY button to send your CV for this role, as well as a supporting statement of no more than 2 pages, demonstrating how you meet the person specification above.
Candidates with experience or relevant job titles of; Sheltered Housing Manager, Housing Scheme Manager, Housing Manager, will all be considered.
