Service Coordinator

Ad Warrior

Posted a day ago, valid for 10 days

Maidenhead, Berkshire SL6 6JE, England

£25,000 - £29,000 per annum

Full Time

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Sonic Summary

The Service Coordinator position is based in Maidenhead SL6, offering a salary between £25,000 and £29,000 per annum depending on experience.
The role requires a team player who can work unsupervised and is responsible for scheduling service calls and handling customer inquiries.
Candidates must possess excellent customer service skills and a good telephone manner, as communication will primarily be through phone and email.
The position involves creating quotations and invoices, as well as liaising with the Service Manager and Office Manager on service issues.
This opportunity is ideal for individuals looking to join a friendly, locally run business that serves a mix of domestic and commercial clients.

Service Coordinator

Location: Maidenhead SL6 (office based)

Salary: £25,000 - £29,000 per annum (depending on experience)

Hours: Monday - Friday, 40 hours per week

Our client is a small, friendly, locally run business providing a high-quality service to their clients. They have a mixture of domestic, commercial and industrial clients. Most of their work is carried out in the Maidenhead and Henley area.

The Role

Due to the Company’s continued expansion they are currently looking for an enthusiastic and adaptable individual to join their small but busy office. The successful candidate must be a team player and able to work unsupervised.

Key Responsibilities

Answer basic technical questions (training will be supplied)
Scheduling service and maintenance calls for both their commercial and domestic customers
Scheduling return visits and keeping customers informed of any delays
Create small works quotations on request
Liaise with Service Manager and Office Manager with ongoing service issues
Create call out invoices and send to customers in a timely manner
Handle general customer enquiries

Skills and Qualifications

The candidate must have excellent customer service skills, as you will be communicating with their customer by telephone as well as email and occasionally face to face.
An excellent telephone manner is essential as you will also answer customer enquiries and schedule maintenance visits for their engineers.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.

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