Service Advisor

Kolt Recruitment are recruiting for a Service Advisor for an independent commercial vehicle company.
Key Responsibilities:

• Dealing with customers and ensuring customer satisfaction.
• Regularly and proactively keep customers up to date with progress on their vehicle.
• Booking in vehicles.
• Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
• Liaise with the Parts Department to ensure availability of parts.

Key Requirements:

• You have exemplary communication skills via email, telephone, and face to face
• Excellent organisation and administration skills
• You have previous working experience in administration and/or office environments
• You are able to organise and manage your time efficiently to meet deadlines
• Previous experience in a Service Advisor role, preferable
• Understanding of Kerridge, preferable

If you would like any further information on this role please call Kolt Recruitment.