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- Offer best practice advice, guidance, and professional opinions on a range of technical, ethical, and anti-money laundering issues to maintain members' leadership in the accountancy and finance profession.
- Deliver excellent customer service by resolving member enquiries from various channels.
- Record enquiries accurately in the member database.
- Maintain up-to-date technical accounting knowledge.
- Develop and sustain relationships with specialists in other departments to share knowledge and enhance Technical and Advisory Services.
- Contribute to the team's understanding of members' needs and expectations, aiding colleagues in providing the best possible advice and guidance.
- Qualified accountant with strong technical knowledge and practical experience in accounting, auditing, and company law.
- Experience in a technical role or technical department is advantageous but not essential.
- Good knowledge and awareness of guidance produced by professional accounting bodies.
- Commitment to providing excellent customer service across various communication channels, including webchat and AI bots.
- Strong team player with a willingness to adapt to meet evolving stakeholder needs.
- Excellent written and verbal communication skills.
- Ability to empathise with members, offering practical and pragmatic advice, guidance and solutions.
