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Reed Business Support, the UK's leading specialist recruitment partner, is excited to offer a permanent opportunity for a Customer Service Executive at our client's office in Maidstone. This role is perfect for a proactive and passionate professional ready to elevate customer experiences.
Customer Service Executive Day-to-Day Responsibilities- Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information.
- Resolve customer issues with a focus on customer satisfaction and long-term relationship building.
- Process orders, forms, applications, and requests efficiently.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to resolve customer issues.
- Follow up on customer interactions, ensuring all customer needs are met and feedback is addressed.
- Maintain a deep knowledge of the company's products and services to offer solutions and support to customers.
- Proven experience as a Customer Service Executive or similar customer support role.
- Excellent communication and interpersonal skills, with the ability to handle stressful situations calmly and professionally.
- Proficiency in Microsoft Office and any relevant customer service software.
- Strong problem-solving skills and the ability to think quickly under pressure.
- High level of accuracy and attention to detail.
- Ability to work independently and as part of a team.
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment.
- Modern office facilities.
The ideal candidate for the Customer Service Executive position will need to demonstrate experience obtained from a similar role, be within a commutable distance to our client in Maidstone, be available to work full-time in our office, and be ready to start work immediately.
To apply for this Customer Service Executive role, please submit your CV detailing your relevant experience and qualifications. We look forward to considering your application and potentially welcoming you to our team.
