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Working for a privately owned automotive business in Maidstone, as Contact Centre Agency, you will be to liaising with potential and current customers for routine service, maintenance or repair and convert these into firm bookings whilst handling inbound service bookings.
Hours of work will be 20-25hrs per week depending on the shift (12.30pm -5.30pm or 1pm-5pm) Monday to Friday. The rate of pay is £12.50 p/hr
The role:
- Contact customer and prospects by telephone
- Take booking by obtaining and verifying information
- Maintain database and contact call logs
- Provide product/service information by answering questions and offering assistance
- Identify and overcome objections
- Ensure customer awareness of all products and services available
- Sell additional products, services and repair work as appropriate to customers' needs
- Promote and prospect the business as directed with confidence and commitment
- Manage targeted numbers of outbound calls in a timely manage to secure bookings
- Meet personal/team qualitative and quantitative targets
- Daily customer service follow-up calls.
About you
- Confident and effective communication skills
- Familiarity with CRM systems and practices, database management
- Customer focus and adaptability
- Ability to convert sales
- Strong organisational and prioritisation skills
- Able to work to set targets and objectives for the business
Candidates applying from the automotive sector would be reviewed favourably, along with previous contact centre experience
Benefits
- Product training
- 20 days holiday rising to 25 days long service
- Company contributory pension scheme
- Staff and family discount scheme
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs
