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Maldon, Essex
Engineering assistant
Technical Support Engineer

Technical Support Engineer

Aspectz Ltd

Posted 10 days ago, valid for a month

Maldon, Essex CM9, England

£26,000 per annum

Full Time

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Sonic Summary

My client provides state-of-the-art equipment to automotive and MOT centres throughout the UK and is seeking a Technical Support Engineer to join their team.
The role involves providing IT support via phone, remote access, and live chat, while logging support tickets and advising management on ongoing technical issues.
Candidates should have exceptional customer service skills and technical support experience, particularly with Windows applications, WiFi, and network systems, although training on in-house software will be provided.
The position offers a starting salary between £26,000 and £27,000, along with benefits such as pension, free parking, and opportunities for career progression.
A driving licence and own vehicle are essential for commuting to the office, and candidates should expect a supportive work environment within a small, dedicated team.

My client provides state of the art equipment to automotive and MOT centres throughout the UK. They now seek a Technical Support Engineer to join their growing team.

Role:

To provide IT Support to the client base via phone, remote access and live chat
To log all support tickets and advise management re. ongoing or regular technical issues
To provide support re. blue tooth, WiFi, Windows, Network, specialist software issues (training provided on software)
Give exceptional customer service
Ensure the customer is fully up to date re. support process
Liaise with other departments within the organisation to ensure technical support issues are handled efficiently at all times
Update Field Engineers of specific technical issues that will need to be addressed
Pass on technical issues to other Engineers if you can't resolve the issue

Skills required:

Exceptional customer service skills
Technical support experience, although training will be provided on in-house software
Technical support experience on Windows applications, WiFi, Network, Cloud systems
A driving licence and own vehicle is essential to get to the office.

Offered:

£26k to £27k starting salary
Pension
Free Parking
Software training
Career progression
Excellent working conditions within a small, friendly, growing and dedicated team (not a call centre environment)
Training re. the automotive maintenance services provided

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