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Customer Operations Advisor

Carbon60 - Eng&Tech
Posted 2 days ago, valid for 12 days
Location

Malton, North Yorkshire YO17, England

Salary

£13.33 per hour

Contract type

Full Time

Retirement Plan
Life Insurance
Employee Assistance
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Sonic Summary

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  • Carbon60 is seeking a Customer Operations Advisor for a 12-week temp-to-perm position at the Sofina site in Malton, with a salary of £25,000 per year.
  • The role involves managing orders, assisting store colleagues, and providing excellent customer service, with no exposure to butchery operations.
  • Candidates should have basic IT skills and be comfortable in a fast-paced environment, with experience in store activities preferred but not essential.
  • Physical capability for manual handling of stock is required, and the position operates on a two-week shift rotation.
  • Upon transitioning to permanent status, employees will enjoy benefits such as 25 days of annual leave, a contributory pension scheme, and various wellness support programs.

Carbon60 are currently looking for a Customer Operations Advisor to join a client of ours based in Malton at the Sofina site. This position is a 12 week temp - perm position. Please be aware that the Sofina site is a slaughterhouse with butchery completed onsite, you will NOT be exposed to any of this.

This role is on a 2 week shift rotation with the following working hours:

  • shift A - 7am - 3:30pm
  • shift B - 8:30am - 5pm
  • No overtime opportunities available.

Main duties & responsibilities:

  • Use order book to expedite orders and speak to suppliers on a daily basis to ensure orders are on schedule
  • Placing orders within necessary timeframes, ensuring best lead time, price and delivery times
  • Assist stores colleagues with booking in goods/deliveries, correctly allocating stock into the storeroom
  • Providing excellent customer service and assistance to the engineers on-site who attend the office
  • Completing necessary steps to enable any non-stocked parts to be sourced, assessing price, lead time and delivery speed and uploaded to the stock systems
  • Ordering stock required from suppliers
  • Complete manual handling of stock from deliveries to storeroom including heavier items such as motors, pumps, gas bottles

Essential skills / experience / qualifications:

  • Competent in basic IT Skills - monitoring emails, data entry, using the stock ordering systems
  • Must be comfortable in a fast-paced and high-pressured environment
  • Must have excellent communication skills and comfortable in a customer-facing role
  • Experience in storerooms /stores activities desirable but not essential, preferred for familiarity with the working environment
  • Be able to meet the physical demands of the manual handling required in the role

About this company:

They are a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

They offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make 'industry work better'. You might just see O-rings and valves, but to us, they help power the world.

They know their hard-working people are the backbone of our mission, providing their customers with specialist knowledge and hands-on service.

This is where you come in!

Why our client?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we're proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull - wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At this company, they're committed to building a community - it's the people you work with, it's the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can't do it without you!

As this position is a temp to perm position, the following benefits will become applicable once you are in your permanent position:

  • 25 days plus bank holidays annual holiday entitlement
  • Ability to purchase an additional 5 days holiday subject to scheme rules
  • Contributory Pension Scheme
  • Cycle to Work Scheme
  • Life Assurance
  • Up to 1 day's paid leave to concentrate on your wellbeing
  • A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
  • Unlimited mental health support from qualified mental healthcare professionals
  • 24/7, unlimited remote GP appointments - so you can get fast access to a doctor at a time convenient to you
  • Six 1-2-1 nutritional video consultations per year
  • Six 1-2-1 digitally delivered personal training sessions per year
  • 360 Wellbeing Score - take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
  • Physiotherapy - eight sessions a year shared between you and your partner
  • Medical second opinions
  • Savings and discounts for savings on weekly costs
  • On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
  • Company Sick Pay from day 1
  • Group Income Protection - after a period of sickness absence
  • Long service recognition
  • Free unlimited access to LinkedIn Learning
  • Free Branded workwear
  • Free Eye tests

If you have any further questions or queries, please apply or contact Shelby Agius at Carbon60 Fareham.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.