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The Company:
This is an incredible opportunity to join a forward-thinking company at the forefront of smart IoT technology, where you'll play a crucial role in shaping the future of efficiency and sustainability. The company's innovative IoT monitoring solutions are transforming industries by helping businesses cut costs, optimise energy usage, and stay ahead of environmental regulations. You'll be working with real-time data tools that empower organisations to make smarter, data-driven decisions, improving everything from operational efficiency to environmental impact. With products like environmental monitors, temperature sensors, and energy usage trackers, the company is helping industries such as manufacturing, healthcare, and renewable energy take giant leaps toward a sustainable future. This is your chance to work on groundbreaking technology that integrates seamlessly with intuitive online dashboards, delivering real-time alerts, detailed data logs, and custom reports. If you're ready to make a meaningful impact in an industry that's shaping the future of both business and the planet, this role is the perfect next step in your career.
The Role:
As Service Delivery Manager, you will be at the heart of ensuring exceptional service delivery for clients. You will lead a technical support team, driving the resolution of customer service incidents, both software and hardware, while working closely with internal teams to maintain and exceed SLAs. This role blends technical expertise with leadership, providing you with the opportunity to guide a dedicated team and improve service delivery processes. Your efforts will have a direct impact on enhancing the client experience and supporting the company's rapid growth in the IoT space.
Key Responsibilities:
** Manage and resolve customer service incidents, acting as the escalation point for critical issues.
** Monitor, track, and report on service delivery performance, driving improvements in SLAs and KPIs.
** Collaborate with technical teams to address software and hardware issues.
** Lead and mentor a technical support team, fostering a customer-focused culture.
** Identify and implement continuous service delivery improvements.
** Communicate with customers, providing updates and post-incident reports.
Required Skills & Experience:
** Strong technical background in IoT, software, and hardware systems.
** Proven experience in service delivery and incident management.
** Leadership experience, including mentoring and managing teams.
** Strong communication and problem-solving abilities.
** Familiarity with ITIL or similar service management frameworks.
What's On Offer:
** Competitive salary of £60,000, pension contributions, and a 10% company performance bonus.
** Flexible working environment.
** Opportunity to work on innovative IoT projects.
** Career development and growth opportunities.
This is a unique opportunity to make an impact in a high-growth, cutting-edge technology sector. If you're passionate about IoT and excited to help shape the future of service delivery, we want to hear from you. Apply now or reach out to Paul McGovern at Cathcart Technology for more details.
