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Bilingual Customer Service Advisor
Remote working
30k - 35k plus bonus, 25 days holiday, pension, healthcare, life assurance, remoteworking
Bilingual Customer Service Advisor - Remote
The Company
- My client is an international manufacturing and distribution business, selling a broad range of products to an extensive portfolio of global B2B customers.
- They are looking for an experienced Bilingual Customer Service Advisor to join their team, delivering outstanding customer service to businesses throughout the UK and Europe.
- This is a fully remote role, but you will be living in the UK.
The Role
- As Bilingual Customer Service Advisor, you will work remotely, actingas a company ambassador and customer service champion and work closely with customers to meet, exceed and excel in the management of their customer journeys.
- Managing a variety of both routine, intermediate and advanced, complex customer enquiries and queries, you will work collaboratively with colleagues and external partners to deliver solutions and resolve issues.
- Understand issues by building knowledge and taking ownership to manage situations throughout the customer journey from investigation to resolution.
- Make informed decisions about the right course of action, deciding how and implementing the resolution, communicating well with your customers, colleagues and external partners.
- Contribute to a culture of 'right first time' - what you say and what you do matters.
- Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently.
- Support colleagues and other departments in line with business requirements.
The Candidate
To be considered for the role of Bilingual Customer Service Advisor, you will be an enthusiastic, highly motivated team player and you will possess:
- Previous experience as a successful Customer Service Advisor, working with a B2B customer base.
- Bilingual ability in French, Spanish or Italian.
- Extensive experience dealing with complex customer service issues.
- Confidence and be a strong decision maker.
- The ability and, more importantly, the passion to learn and succeed, displaying initiative, energy and activity.
- Excellent communication skills, with the confidence to put the correct course of action in place.
- A commitment to service and customer orientation.
- Effective IT/ PC skills - experience on CRM systems.
- The ability to quickly and accurately enter information, produce documentation and supply information.
- Good numeric skills and capable of multi tasking.
- Accuracy and attention to detail.
- Experienced in a B2B customer focused environment.
- Able to work remotely and be based in the UK.
If you are looking for an opportunity to develop your career as my client's new Bilingual Customer Service Advisor please apply quoting VR/05979.
