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Business Analyst
Must have Travel GDS experience for this position
The role of Business Analyst has responsibility for being a Subject Matter Expert, defining and owning the capabilities of the business systems. This position works closely with technical stakeholders and colleagues in capturing as-is and proposed changes to processes and systems and supporting them through to realising business case benefits.
Only candidates with the following experience will be shortlisted:
- Minimum of 2 years’ experience as a Business Analyst delivering business system and process change in commercial IT/software and airline or general travel industry experience (mandatory)
- Proven experience of producing appropriate and effective technical and non-technical documentation
- Experience with airline booking tools, Travelport or other GDS Systems (Galileo, Amadeus, Sabre, Worldspan)
Essential functions of the job
- Be the go-to expert for software platforms, product sets and business system capabilities
- Seek solutions and address deficiencies in a product, process or knowledge and managing delivery into production and live use for the business across all regional offices
- Define and develop capabilities of an existing product or process in live operation
- Capture and transform business requirements into technical solutions using appropriate techniques such as Use Cases, User Stories, UML diagrams and other artefacts
- Test new functionality as defined and developed with individual and/or instrumental involvement
- Analyse and understand APIs for integrating third-party platforms such as airline reservation and airport operation systems, hotel booking facilities, payment gateways, insurance services etc.
- Run workshops with internal and external stakeholders, and work with third-party providers and experts where necessary, to understand the behaviours and requirements of interface systems
- Demonstrate and present product and resolution ideas both internally and externally to existing/potential clients, supplier partners or third-party providers
- Supply visibility of product or process changes, ensuring awareness and clear requirements for technical teams to work to
- Provide assistance, support and guidance to all appropriate personnel for business and technical system requirements
Other responsibilities of the job
- Manage the lifecycle of small change, enabling continuous improvements to be made to processes and systems with minimal disruption to the business
- Keep up-to-date and familiar with industry standards and trends
- Perform other duties as may be assigned from time to time
Education, experience and skills
- Education to Degree level or higher
- Previous Business Analyst experience delivering business system and process change
- Proven experience of producing appropriate and effective technical and non-technical documentation
- A good understanding of common interfacing and integration technologies and standards
- A good understanding of UML and other common modelling languages and tools
- Knowledge of airline booking tools, Travelport or other GDS systems
- Experience in commercial IT/software delivery, and airline or general travel industry experience
- Competent user of Microsoft Office 365 and collaboration tools
- Track record of working in a fast-paced environment
- Communication – professional yet friendly, collaborative, able to build rapport and trust, ability to communicate effectively both verbally and in writing, and have a positive influence on the target audience and circumstance
