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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Senior Administrator. This role sits within the Workforce Planning department and is a very fast paced role. We are looking for a strong administrator with excellent attention to detail and organisational skills, to provide support the WFP team. You will be allocating new work to the legal team, ensuring fair delegation, updating multiple systems, Managing multiple email inboxes and liaising with internal depts amongst other duties. This role is integral to the smooth running of the department, Legal administration or Workforce planning would be advantageous. If you are looking for a new challenge, please apply today and we'll be in touch!
Job Purpose
Oversee and manage all channels incoming work, ensuring proper tracking, prioritization and timely processing of tasks.Utilize knowledge of multiple systems to ensure comprehensive contract checks are performed and all necessary information is collected to effectively process each case. Manage the maintenance and organization of inboxes, ensuring prompt and efficient management of incoming emails and requests. Tasks are to be actioned in a timely manner and updates provided.
Job OverviewThe role requires you to take responsibility for the daily maintenance of the incoming New Work, ensuring it is processed and logged into the systems efficiently and accurately. You will support with administration tasks within the department which includes the creating of hearings and Case Management Orders across various systems. You will also take responsibility for the updating and closure of files whilst ensuring the accuracy of data relating to ongoing matters or following their conclusion. A material aspectof the role will also be the responsibility for the analysis of data and reporting of outcomes.
Initial Day to Day Responsibilities* To provide strong process management for each individual Tribunal case, monitoring all sources for incoming cases and ensure prompt and accurate logging.* Management, support and processing of Legal Services mailboxes.* To help identify enhancements to the current operational process flows.* To ensure that appropriate time scales are achieved in obtaining case documentation.* To ensure cases are logged and allocated in a appropriate timely manner to ensure client satisfaction and retention.* To develop strategies for ensuring minimal need for re-allocations and ensure that necessary re-allocations take into account previous allocation history and any wider considerations (e.g. SLA for corporate clients)* To liaise with Litigation Executives, Consultants and clients directly.* Responsible for supporting the operational running and development of the MYHMCTSPortal.* In consultation with the Head of Litigation & Operations and other members of the Senior Management team, develop strategies, processes and systems for improving the efficiency of case handling.* To support in providing training for existing staff and assist with the induction of new staff for all matters relating to the administrative processes necessary to ensure efficient case handling.* To support the UK Litigation Manager in delivery of MI detailing key performance indicators and commentary relating to resource and allocation concerns.* Carry out any other tasks deemed necessary by the Management Team.
Why Join our Team?The office is fast-paced and busy so we look for individuals who have a positive and results focused attitude. The management team work closely together to build team and client experience with the business objectives at heart. So, if you are ambitious, focused and have a passion for service you'll soon discover that there are unlimited opportunities for you at Peninsula.
What you bring to the Team* A "can-do" attitude with the ability to drive, motivate and support your team to achieve their best performance overall and for each individual.* Ability to work in a fast paced, adaptable environment.* Strong time management skills and strong ability to multi skill.* Strongly skilled in the use of MS Office and efficiency of BI Reporting.* A dynamic and flexible approach, as well as the ability to work under pressure.* Be innovative and ideas led with your approach.
BENEFITS
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service.
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit Share Scheme
- Season Ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
- Free On-site Gym
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