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Product Operation Support

INFUSED SOLUTIONS LIMITED
Posted 20 hours ago, valid for 15 days
Location

Manchester, Greater Manchester M17 1DJ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Product Operation Support role is a permanent position based in Manchester with a salary range of £45,000 to £55,000 plus benefits.
  • The ideal candidate should have experience in 3rd Line Support, focusing on Microsoft technologies and high-traffic systems.
  • Key responsibilities include optimising service desk processes, managing high-priority requests, and identifying operational inefficiencies.
  • Strong communication and analytical skills, along with familiarity with service desk tools, are essential for this role.
  • Candidates should be ready to take the next step in their career and can contact Harvey Moran for immediate interview consideration.

Product Operation Support

Job Type: Permanent

Salary: £45,000 - £55,000 + Benefits

Location: Manchester (Hybird)

About the RoleOur expanding client is looking for a skilled 3rd Line Support professional to manage and optimise their product offerings. You'll play a key role in maintaining IT infrastructure, focusing on Microsoft technologies and high-traffic systems. If you're passionate about solving complex IT issues and ensuring seamless product performance, this role is for you.

Key Responsibilities* Optimise service desk processes to enhance ticket resolution.* Manage high-priority requests and collaborate with product teams for timely solutions.* Identify and automate operational inefficiencies, providing insights for product improvement.* Work with Customer Success, Sales, and Commercial teams to enhance customer satisfaction.

Key Skills & Experience* Strong communication and analytical skills.* Familiarity with service desk tools and IT systems.* Proven ability to prioritise, manage time, and solve complex challenges.

Ready to take the next step in your career? Contact Harvey Moran for immediate interview consideration.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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