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Career developmentCommitment to training and qualificationsGrowth BusinessOur client is looking to add to their ever-growing business. They are looking for a candidate who is technically minded to join the support team. There is career development and opportunities to gain professional qualifications.
This role is ideal for individuals looking to develop a career in network engineering or IT support with the opportunity for growth into more specialized network roles.
- Provide first-line technical support for network-related issues via phone, email, or chat.
- Support the client with high levels of service.
- Ensure all incidents and requests are logged accurately in the support ticketing system.
- Perform basic checks on network devices, connectivity, and performance using diagnostic tools.
- Escalate unresolved or complex issues to second-line support or specialized engineers.
- Provide timely updates and resolutions to customers or internal users.
- Follow up on open incidents and requests to ensure customer satisfaction and resolution.
- Maintain accurate documentation of processes, procedures, and resolutions for future reference.
- Work with other teams, including system administrators, to ensure network issues are resolved efficiently.
Skills
- Strong communication skills and the ability to explain technical issues to non-technical users.
- Problem-solving ability and attention to detail.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
