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Exciting Opportunity Alert! Join Rendall & Rittner as a Customer Experience Manager to train, mentor and manage a new team!
Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Customer Experience Manager. This is an incredible career opportunity with a fantastic package.
Position: Customer Experience Manager
Location:?Office Based -?340 Deansgate, Manchester, M3 4LY
Working Hours: 37.5 hours a week
Salary: Not just competitive but tailored to your experience and expertise.
Why Rendall & Rittner:
Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programmes.
Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.
Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave.
Time Off: Enjoy 25 days of holiday plus national holidays.
Rest and Recuperation: Paid sabbaticals as a loyalty bonus.
Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.
Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.
Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.
Key Responsibilities and Requirements:
- Respond to and resolve customer queries promptly, dealing with escalations where necessary and ensuring client files are updated
- Communicating with all customers and the Customer Service Advisors both verbally and in writing
- Distribute emails from the internal queueing system to correct team members or departments
- Ensure the CX Team are logging and acknowledging all enquiries using the company’s systems and portals
- Conduct analysis on various forms of data to identify trends and assess customer satisfaction levels, drawing insights and making recommendations to the business.
- Review industry trends internally and externally, sharing insights and developing recommendations to the business?
- Identify and develop initiatives and procedures for the business to continually improve the customer experience and customer reviews.
- Proactively engage and work with Property Teams and Departments to improve service delivery?
- Develop SLAs for communication and ensure these are adhered to
- Maintain knowledge of departments and company processes to be able to address of direct customer enquiries effectively and answer queries from the CX Team
- Ensure prompt and appropriate follow up with customers as required
How to Apply:
Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref #LI-MS1."
Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.
Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
