Operational Support - SSO

Operational Support Grade (SSO)

Location: Whitemoor
Shift pattern: Flexible shifts working 37 hours per week. Including evenings, weekends and bank holidays
Pay rate: 12.51 p/h

Are you looking for a fulfilling role in the justice system? We have an exciting opportunity for you to join our team in Whitemoor as an Operational Support Grade (SSO). In this varied and dynamic position, you will contribute to a wide range of operational activities, including gate procedures, visitor checks, mail and telephone censorship, and reception duties. You'll also play an essential role in supporting other key operational areas of the establishment when needed.

Key responsibilities:

• Gate/portal duties: Manage entry/exit of staff, visitors, and vehicles, conducting searches and issuing keys/radios.
• Contractor and prisoner escorts: Escort contractors and vehicles, ensuring security protocols are followed. Supervise prisoners and support with movements and exchanges.
• Emergency control Room: Monitor CCTV, operate radios, report suspicious activity, and ensure compliance with legal regulations. Train staff and review footage.
• Visits: Book, process, and monitor visitor appointments, ensuring security and searching/logging visitors.
• Mail and phone censorship: Inspect and log incoming mail, reporting illicit items. Oversee prisoner calls for security compliance.
• Reception support: Assist with prisoner processing, searching items, and handling property.
• Food delivery: Assist with delivering and collecting food trolleys, possibly using an electric vehicle.
• Security incident reports: Complete reports based on intelligence or contraband findings.
• Legal number checks: Verify registered solicitors' contact numbers.

Additional responsibilities:

• Understand and apply national and local policies, responding to emergencies as per the Local Security Strategy (LSS) and National Security Framework (NSF).
• Complete administrative tasks as required by your area of responsibility.

Skills and requirements:

• Good IT skills.
• A full valid UK driving licence (location-dependent).
• Strong communication skills and the ability to influence and work effectively with others.
• A commitment to delivering quality service and working under pressure.
• Able to work well within a team, demonstrating initiative and flexibility.

Please note:

• All candidates will undergo security and identity checks prior to appointment.
• External candidates will be subject to a 6-month probation period. Internal candidates will undergo probation if they have not previously served one within HMPPS.

What we offer:

• Opportunities for overtime to increase your earnings.
• 20 days of annual leave (accrued during employment), plus public holidays.
• Access to training and development courses to enhance your skills and qualifications.

Ready to apply?

If you're ready for a rewarding challenge in the justice system, we want to hear from you! Apply today and take the next step in your career with us.