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- Deal directly with customers either by telephone, email or live chat
- Manage all customer orders as per the internal SOP’s and customer vendor compliance
- Handle and respond efficiently to all general and order specific customer enquiries such as providing pricing and delivery information, complaints, returns and refunds
- Managing return requests
- Obtain and evaluate all relevant information to handle product and service enquiries
- Log details of enquiries, comments and complaints and details of actions taken
- Prepare and distribute customer activity reports
- Proven customer service experience across a range of business sectors
- Excellent data entry, typing and analytical skills
- Excellent telephone manner
- Strong Ms Office and CRM Skills
- Excellent time management and goal orientated focus
- SAP and Salesforce knowledge is required
- Hybrid working after probation
- Private Medical Insurance
- Private Dental
- Family Discounts
- 25 Days Holiday + Bank Holidays
- Plus more!
