Customer Service Adviser

Trinity Resource Solutions

Posted 11 days ago, valid for 6 days

Marlow, Buckinghamshire SL7 3BT

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

A new Customer Services Executive position is available within the UK Operations Team, reporting to the Customer Services Supervisor.
Candidates should have proven customer service experience across various business sectors and strong skills in Ms Office and CRM, with knowledge of SAP and Salesforce required.
Key responsibilities include managing customer orders, handling enquiries, and preparing customer activity reports.
The position offers a salary of £25,000 per year and requires candidates to have at least 2 years of relevant experience.
Additional benefits include hybrid working after probation, private medical and dental insurance, family discounts, and 25 days of holiday plus bank holidays.

Customer Services Executive We have a new Customer Services Executive position available within the UK Operations Team, reporting to the Customer Services Supervisor. Key Responsibilities:

Deal directly with customers either by telephone, email or live chat
Manage all customer orders as per the internal SOP’s and customer vendor compliance
Handle and respond efficiently to all general and order specific customer enquiries such as providing pricing and delivery information, complaints, returns and refunds
Managing return requests
Obtain and evaluate all relevant information to handle product and service enquiries
Log details of enquiries, comments and complaints and details of actions taken
Prepare and distribute customer activity reports

Skills Required:

Proven customer service experience across a range of business sectors
Excellent data entry, typing and analytical skills
Excellent telephone manner
Strong Ms Office and CRM Skills
Excellent time management and goal orientated focus
SAP and Salesforce knowledge is required

What's in it for you?

Hybrid working after probation
Private Medical Insurance
Private Dental
Family Discounts
25 Days Holiday + Bank Holidays
Plus more!

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