Back to searchAre you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow are seeking a dedicated Customer Service Advisor to join their team.As a Customer Service Advisor, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.Key Responsibilities:- Engage directly with customers via telephone or electronic communication.- Manage direct customer orders following the internal sales order process meticulously.- Address and resolve general and order-specific customer enquiries promptly and effectively.- Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.- Provide support with order status updates and delivery tracking queries.Skills and Experience Required:- Previous experience in a Customer Service role is essential.- Proficiency in CRM systems, preferably SalesForce. - A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service.- Exceptional communication skills, both oral and written.Company Benefits: - Hybrid working after probation- Private Medical Insurance- Private Dental- Family Discounts- 25 Days Holiday + Bank Holidays- Plus more!
Customer Service Advisor
Trinity Resource Solutions
Posted a day ago, valid for a day
Marlow, Buckinghamshire SL7 3BT
Full Time
In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.
Sonic Summary
- Our client in Marlow is looking for a dedicated Customer Service Advisor to provide exceptional customer service.
- Candidates must have previous experience in a Customer Service role and proficiency in CRM systems, preferably SalesForce.
- The position offers a salary of £25,000 per annum and requires a self-motivated and enthusiastic approach to work.
- Key responsibilities include managing customer orders, addressing enquiries, and handling return requests efficiently.
- The role also includes benefits such as hybrid working after probation, private medical and dental insurance, and 25 days of holiday plus bank holidays.